Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

The Butler owns the guests’ in-suite experience, offering a seamless execution of premium service that is both exceptional and memorable. The Butler is the liaison between the guest and all Departments, proactively anticipating every guest’s needs and expectations. Possess outstanding hospitality, communication and organizational skills in addition to effective decision-making ability. Reports to the Head Butler 

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Essential Duties and Responsibilities

• Greets and introduces himself/herself to each suite guest during embarkation 

• Provides a variety of personalized services and information to eligible suite guests 

• Serves all food and beverage orders requested by guests 

• Ensures assigned suites are prepared before embarkation with all the amenities and informational materials required 

• Ensure the suites are prepared with all food and beverage menus, service menus, flowers, fruit baskets, etc. 

• Explains suite amenities and lay out, food and beverage service, dining options, and any other related services 

• Makes reservations for various activities and services such as shore excursions, dining, wine, spa, flowers, etc. Follows-up to ensure services and amenities are delivered as specified 

• To provide accurate information and answer questions, the Butler maintains knowledge of the ship’s regular events, ports of call and special functions by reviewing all available sources, including the vessel’s daily newsletter 

• Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints to Front Office Manager for following up 

• Demonstrates the proper use of the life jackets, in-room safe, Jacuzzi and any other equipment 

• Makes arrangements for tailor service, tuxedo rental, babysitting, special needs, etc. Follows-up to ensure services are scheduled as specified 

• May unpack or pack guest’s belongings if requested 

• Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints to Front Office Manager for following up 

• Attends crew and passenger safety drills 

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Required Qualifications and Skills

• Minimum of 2 years food and beverage service experience in an upscale hotel, resort or cruise ship 

• Ability to communicate tactfully with guests, department heads and other shipboard employees 

• Ability to resolve problems and offer resolutions 

• Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. 

• Confident, well-groomed appearance with a warm and welcoming demeanour. 

• Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items. 

• Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests. 

• Very good verbal and written command of the English language 

• Ability to speak additional language(s) is a plus 

• Ability to work under pressure in multicultural environment

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Functions, duties, responsibilities, and activities may change at any time as per assigned position.