Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

With your passion for travel and cruise knowledge, the Sales Consultant will help customers find the perfect itinerary and book their dream trip. Responsible to upsell cruise packages and maximize revenue for the company. Always ready to deliver top-notch service with professionalism and a smile.  

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Essential Duties and Responsibilities

• Must possess the ability to increase company revenue through promotion of future cruise sales, provide all information relating to future cruise itineraries and be familiar with all aspects of company products, individual ship’s layout, categories and destinations

• Must be able to conduct a professional presentation in front of a large audience if needed. 

• Answers inbound sales calls, inquiries, and customer service calls

• Answers caller’s questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and “upselling” cruise packages to maximize revenue

• Provides high levels of service to the customers with professionalism and cruise product knowledge

• To sell cruises and bespoke cruise holidays to worldwide destinations 

• Deal with new and existing customers in an efficient and professional manner 

• Quoting cruise holidays and offering different options including excursions 

• Dealing with customer enquiries over the phone and by email 

• Provide an excellent customer service 

• Performs other duties as may be assigned by either the immediate supervisor or senior management

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Required Qualifications and Skills

• Minimum 1 years’ experience in sales at hotel, cruise line or travel/hospitality company, or equivalent combination of education and experience required

• Minimum high school or equivalent degree is mandatory. College or University degree is a plus

• Excellent English language skills required; bi-lingual skills preferred  

• Must be highly proficient in sales and closing techniques

• Able to analyze, evaluate, and solve problems

• Good working knowledge of cruise ships and on-board cabins and packages 

• Proven sales ability within the Travel Industry 

• Excellent communication skills and telephone manner 

• Self-motivated, target orientated and able to work as part of a team 

• Motivated by meeting customer needs 

• PC literate and comfortable in using travel technology 

• Relishes new opportunities 

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Functions, duties, responsibilities, and activities may change at any time as per assigned position.