Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

The Crew Admin supports the Head of Human Resources and is responsible for the sign-on and sign-off of the ship's officers, staff and crew on turnaround days and for all activities and details involved in those procedures, such as proper documentation preparation, airline tickets, traveling visas, hotel accommodation etc. As Crew Administrator, you will be working closely with the Finance and the HR Manager to help with clearance, sign on and off crew and general administration.

​

Essential Duties and Responsibilities

• Directly responsible for storage, maintenance and monitoring of ship's personnel documentation - passports, contracts, visas, seaman's books, pre-boarding medical examination results and any other documentation required

• The crew/staff administrator issues crew ID cards upon embarkation (sign-on), deactivates and collects them prior to disembarkation (sign-off)

• Oversees the crew sign-on and sign-off process, as directed by the Human Resources Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc. to determine validity of documents. Refers unusual documentation to the HR Manager.

• Ensures the efficient clearance of Crewmembers signing on and off through Customs and Immigration by diplomatically encouraging a productive relationship with the relevant officials

• Coordinates with the shore-side support group the repatriation process for shipboard employees

• Supervises the CBP Inspection of all Crew, with the assistance of the HR Manager, T&D Manager,  

• Ensure accuracy of employee records

• Works on a rotational basis with the Crew Relations Specialist in the Crew Office performing a variety of related duties

• Works with Financial Controller staff in the Crew office in a cooperative, productive and effective manner. Including but not limited to assistance with Payroll Stuffing

• As part of the HR Division fully supports Crew Activities and events that help increase Crew morale and optimize positive Crew comments of the overall Crew Relations operation  

• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management

​

Required Qualifications and Skills

• Bachelor's degree in management, or a related field, or equivalent experience 

• Minimum of one-year experience in an administrative position within the hospitality and/or cruise industry.  

• Ability to diplomatically liaise with local authorities to expedite efficient clearance of the ship with regards to Previous shipboard clearance knowledge, strong administrative and PC skills as well as good attention to detail and the ability to work proactively

• Ability to work with and maintain confidential documentation

• Proven customer service skills to interact appropriately with guests and crew in a considerate, professional and positive manner by showing concern and listening actively

• Ability to communicate tactfully with guests and crew, divisional managers and shipboard employees to resolve problems and negotiate resolutions

• Ability to operate basic office equipment, including adding machines/calculators, typewriters, telephones, computers and copy machines

• Working knowledge of computers, internet, and the ability to navigate within a variety software packages such as Excel, Word, and PowerPoint  

• Ability to speak and write English clearly, distinctly and cordially with guests and crew. Additional languages will be a plus

​

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Functions, duties, responsibilities, and activities may change at any time as per assigned position.