Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

The function of the Head Butler is to train and supervise the Butlers on board the cruise ship according to the company standards of service and style. Reports to the Chief (Executive) Housekeeper 

 

Essential Duties and Responsibilities

• Ensures that each Butler assigned reports to their assignment on time and properly groomed and dressed - clean uniform and proper shoes, name tag, and any other uniform-related items 

• Offers to the suite guests assistance with unpacking of luggage, explains the meal times and locations, shows and explains the use of life jackets and safety deposit boxes 

• Makes certain that during embarkation all Butlers go to the guest assigned to them, introduce themselves and explain the services they will be offering during the cruise 

• Ensures that all Butlers attend meetings, training activities, courses and all other work-related activities as required 

• Prepares Butler schedule and assigns duties and stations in conjunction with the Executive (Chief) Housekeeper 

• In conjunction with the Executive Housekeeper, coaches, supervises and evaluates the performance of all Butlers aboard the cruise vessel 

• In addition to supervising and training of the Butlers, responsible for working together with the team in order to ensure that all personalized services and information are provided to eligible suite guests 

• Conducts random checks to ensure that all services requested by guests through their assigned Butlers are followed and scheduled as requested 

• Participates in passenger and crew safety drills 

• Any other duties as assigned 

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Required Qualifications and Skills

• Candidates with high school diploma or equivalent level of education are preferred 

• Minimum of 2 years food and beverage service experience in an upscale hotel, resort or cruise ship 

• Superior customer service, team building and conflict resolution skills 

• Previous experience in a role of Butler preferred, but not mandatory 

• Ability to speak additional language(s) is a plus 

• Very good verbal and written command of the English language 

• Strong management skills and ability to work in multicultural environment 

• Confident, well-groomed appearance with a warm and welcoming demeanor. 

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Functions, duties, responsibilities, and activities may change at any time as per assigned position.