Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. 

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Essential Duties and Responsibilities

• Answer and direct phone calls in a polite and friendly manner

• Welcome visitors in a warm and friendly manner, and answer any questions visitors have

• Maintain reception area and all common areas in a clean and tidy manner at all times

• Keep detailed and accurate records of visitor requests and of calls received

• Receive deliveries; sort and distribute incoming mail

• Handling complaints and queries via calls, emails, and general correspondence

• Take inventory of supplies and restock as needed

• Maintain the general office filing system

• Maintaining the reception area’s safety and cleanliness standards

• Any other duties as assigned.

 

Required Qualifications and Skills

• Proficient in Microsoft Office

• Demonstrated ability to read, write, and speak English

• Comfortable multi-tasking and prioritizing tasks without guidance

• Excellent interpersonal skills

• Punctual with strong attendance history

• Experience staying calm when dealing with upset visitors and being able to problem solve for a wide variety of office situations

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Education and Experience Requirements

• High school diploma or Associate Degree

• Customer service experience

• 2-3 years of relevant experience in an office environment