Connect Caribé is a pioneering maritime ferry service dedicated to enhancing connectivity and fostering economic growth across the Caribbean region, providing seamless travel and trade solutions for both passengers and cargo.

 

JOB DESCRIPTION

 

Position Summary

The waiter is responsible for general serving food and beverages in restaurants and dining rooms aboard the cruise ship in a timely, efficient and personalized way to ensure quality service and overall passengers experience. 

 

Essential Duties and Responsibilities

• Responsible for all food and service-related issues within his/ her work station and serves passengers according to the highest standards set by the cruise line. 

• The Waiter / Waitress must know passengers by name, escorts them to their tables, presents the food and beverage menus, suggest courses and wines and would kindly answer to any questions they may have regarding menu items and wine list. 

• Must learn the USPH / UKPH regulations and make sure that all work is carried out according to these standards. 

• Attends various training sessions organized by direct supervisors and the head of the department, further improving his / her performance level and preparing for a career advancement to a higher position within the cruise line. 

• Responsible for setting the tables, obtaining and arranging linen, silverware, china and glassware. 

• Must relay all passengers’ orders to the galley, then would serve the various courses and beverages making sure that all items look presentable and are properly garnished and decorated before serving. 

• Helps to set up special events and functions as instructed by the ships management. 

• Answering any question related to the service and providing general information on it or activities and events onboard the cruise ship. 

• Offering and providing any assistance to the passengers before leaving tables. 

• Determining when passengers have completed their meals. 

• Must actively participate in dining room entertainment according to established practices of the cruise line and alterations based on the specific itinerary - Caribbean nights, Italian nights etc. 

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Required Qualifications and Skills

• Minimum two years of waiter/ waitress experience in a restaurant, hotel or resort. 

• Cruise ship experience is preferred, but not mandatory. 

• Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages. 

• Good interpersonal skills, positive attitude and willingness to learn. 

• Excellent communication skills and good command of the English language, knowledge of additional languages is a plus. 

• Ability to work in a multicultural environment. 

• Knowledge of practical customers service standards. 

• Knowledge of food and beverage terminology. 

• The waiter must have communication and interpersonal skills to interact with passengers and other employees in an appropriate and professional manner to provide a quality service. 

• Ability to operate processing credit card and cash systems. 

• Ability to perform in a team-oriented work environment. 

• The waiter should be able to work overtime or assist the workload in the area or other areas aboard the ship. 

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Functions, duties, responsibilities, and activities may change at any time as per assigned position.